Customer Protection & Fair Refunds
Cancellation & Refund Policy
Transparent cancellation terms, automated Shiprocket synchronization, and prompt refund processing.
1. Order Cancellation Policy
We understand agricultural planning can change due to weather or crop adjustments:
- Pre-Dispatch Cancellations: You may cancel your order at any time before the status changes to DISPATCHED directly from your Customer Dashboard or by calling our helpline.
- Automated Courier Cancellation: Once cancelled, our automated system immediately transmits a cancellation signal to Shiprocket to stop courier pickup and prevent unnecessary logistics deductions.
- Post-Dispatch: Once a courier vehicle has physically picked up the order from our factory depot, cancellations cannot be accepted in transit. You may refuse delivery at the doorstep (RTO).
2. Refund Processing & Timelines
For verified and approved cancellations:
- Wallet Credits: Registered customer accounts receive instant wallet credit restoration upon cancellation.
- Direct UPI / Bank Transfers: If a bank refund is requested, our accounts team initiates the transfer to your original VPA/account within 3 to 5 business days.
- Failed Payment / Rejected Verifications: Unverified or rejected orders are flagged immediately with zero charge deduction.
3. Returns & Replacements for Agri Inputs
Because bio-fertilizers, microbial inoculants, and cold-pressed organic extracts contain live biological agents, opened or unsealed products are non-returnable to maintain hygiene and batch sterility.
However, if an incorrect item or physically damaged bottle is delivered, we provide a 100% free doorstep replacement upon submission of delivery proof within 48 hours.
4. How to Request Assistance
For urgent cancellation or refund support, reach out directly with your Order ID: